Always a place where you can feel welcomed and protected

30-03-2020

The prestigious Duetorrihotels historical Palaces - the Grand Hotel Majestic "già Baglioni" in Bologna, the Bernini Palace Hotel in Florence, the Bristol Palace Hotel in Genoa, the Due Torri Hotel in Verona, and the two business hotels in Milan, the Hotel Santa Barbara and the Alga Hotel - have always been places where you can feel welcomed and safe, your private restore in Italy.

Request information

As it has always been, the safety and security of our Guests and team members remain our highest priority. Today more than ever, these enduring values guide us as we face the difficult challenge of responding to the coronavirus (COVID-19).

Our thoughts today go out to individuals, local communities, healthcare workers, and governments engaged in this struggle. We take part in the great, immense collective effort to regain, step by step, what the state of emergency has temporarily taken from us: the right to be together, the possibility of being close in complete safety.

For us, this commitment means only one thing: to continue being, for you, through our hotels, a true home open to the world.

Please know that we are monitoring the COVID-19 situation carefully, 24 hours a day, and take all the necessary measures to ensure a healthy stay at any of our hotels, with our distinguished transparency and professionalism. We are aware that travelling is not a priority at the moment, but we have to look forward and we decided to maintain our hotels completely accessible.

Below is an update on what we are doing keeping your safety always in mind:

EXISTING RESERVATIONS: We are updating our policy to provide our Customers the most flexibility during these challenging times. Generally speaking, for Guests with existing individual reservations, including reservations with pre-paid rates, that are typically more restrictive, we will allow changes without a charge as long as the change is made by April 30. We invite you to contact our reservations departments in order to get assistance.
YOUR TRAVEL SAFETY: Our hotels teams are receiving ongoing briefings and enhanced operating protocols. In all Duetorrihotels Group facilities, effective disinfection of surfaces and furnishings is carried out using appropriate tools and products. In addition, starting from next week and until the complete cessation of the Covid-19 emergency, a specialized company will provide complete and preventive environmental disinfection of all public areas of our hotels.
FOR OUR DUETORRIHOTELS LUXURY CLUB MEMBERS: We have updated the Duetorrihotels Luxury Club loyalty program dedicated to our Guests, extending the validity of your loyalty points until August 31st, 2020, no longer March 31st

We hope you appreciate our efforts, our decision to never stop our mission, our passion, our Italian hospitality. We will get through this all together! Whenever you travel, we look forward to welcoming you in our Hotels in Bologna, Verona, Genoa, Florence and Milan, in the heart of Italy, your home away from home.